Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Click on the "Apply Online" button on the right-hand side of our main website menu. This will take you to our Prospect Portal, where you can apply, upload documents, and more.
Which utilities do I pay?
All utilities are the resident’s responsibility.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. Standard security deposits start at $400 and can be up to one and a half months' rent.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $60 late fee is assessed on the 4th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Castle Pointe welcomes up to 2 pets, cats or dogs. All breeds are welcome at Castle Pointe. Please contact the office and view our pet policy for more information.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee ranges from $900 to $1800. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Comcast and AT&T are our community cable and Internet providers.
Can I grill on the property?
You are allowed to use the grills on the property.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. After hours, you will need to call a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Best Place to Live in East Lansing!! I- Anonymous
Good job! I had Jeff as my maintenance guy to come fix something and he was very helpful.- Anonymous
My sink was clogged and stop draining at almost 11 pm and I called the maintenance line. The guys name who came to fix the sink was Jeff and he was very nice able the whole thing and got my problem solved.- Yelp Review
I love living here! Staff is always helpful and they act fast when there is any maintenance problems, I love the neighborhood and I always feel safe running around. The pool is always clean! and they are very aware of who enters the main offices to have access to the gym and pool which makes me feel even safer!- Google Review
5 Star Review: Castle pointe apartments are a great place to live. They are roomy apartments mine is a 2bd 2 bath and it's 1002sft. They have great amenities such as a heated indoor pool a gym with updated equipment a yoga room and an outdoor pool. They have a basketball court a play area eve. A volleyball pit with net. Plenty of nature and a friendly staff- ApartmentRatings
5 Star Review: Great place to live nice amenities. Very awesome staff!- Google Review
Castle pointe apartments are a great place to live. They are roomy apartments mine is a 2bd 2 bath and it- Yelp Review
I cant say its the perfect place to live but pretty close! staff is always nice and friendly, and maintenance is quick to help when we have any problems. I love that there are many events that are out together for the residence and you can meet other people who live around here! overall I think its a nice and quiet place to live.- Yelp Review
5 Star Review: I have loved living here for two years and just signed a lease for a 3rd year. The nature preserve, pool, pond with walking path, gym, yoga room, and apartment layout with porch is great! I have had only positive experiences with the staff. As a graduate student, I appreciate that it is close to MSU but far enough that I can be away from school in a quiet neighborhood.- ApartmentRatings
This is our second year in Castle Pointe and we really like living here. Friendly and helpful staffs, nice neighborhood and plenty of amenities to explore. I also enjoy their virtual events during COVID 19, took my mind away for a while. We love living here!- ApartmentRatings
Great surrounding pond, ducks, kids park and many more things. In addition to that friendly staff who also organized many events for residents. FUN FUN!- Apartments.com
We love living in Castle Point Apartments, renewed our least few months ago. Family environment, playground for kids swimming pool, gym...we enjoy all of them. Quick maintenance response and helpful staffs makes life easy! . Thank you!- Yelp Review
5 Star Review: I love living here! I feel like I live in a hotel. The pool area is always clean and I love using the gym. The staff is always helpful and responds quickly to anything you may need. So thankful to be here.- Google Review