Frequently Asked Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

Application fees are $50 per person 18 and older who occupies the apartment. You may pay these online by credit card; a small fee will apply. All application fees are nonrefundable.

Click on the "Apply Online" button on the right-hand side of our main website menu. This will take you to our Prospect Portal, where you can apply, upload documents, and more.

All utilities are the resident’s responsibility.

We do offer short term leases. The shortest term lease we offer is 6 months. Short term lease availability and details can vary. Please reach out to the leasing office for more details.

Security deposits will vary depending on qualifying criteria. Standard security deposits start at $400 and can be up to one and a half months' rent.

Rent is always due on the first, and a $60 late fee is assessed on the 4^th of every month (even Sundays and holidays).

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

Castle Pointe welcomes up to 2 pets, cats or dogs. We do have some breed restrictions, so please contact the office and view our pet policy for more information. 

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee ranges from $900 to $1800. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

Please let our office know if you love our apartments and want to refer a friend! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. If you are enrolled in our online services, you may also submit work orders online.

If someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in or staying longer than seven days, they must fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, before move-out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expiring to provide your written notice.

Yes, Comcast and AT&T are our community cable and Internet providers.

You are allowed to use the grills on the property.

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. After hours, you will need to call a locksmith.

If you have lost your keys, you may have new keys made at our office during business hours for a small fee.